Privacy Policy
Introduction
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Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic
Communications (EC Directive) Regulations 2003.
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This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:
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• Why I am able to process your information and what purpose I am processing it for
• Whether you have to provide it to me
• How long I store it for
• Whether there are other recipients of your personal information
• Whether I intend to transfer it to another country,
• Whether I do automated decision-making or profiling, and
• Your data protection rights.
I am happy to chat through any questions you might have about my data protection policy and you can contact me via email.
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‘Data controller’ is the term used to describe the person/organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me.
I am registered with the Information Commissioner’s Office reference: ZB538115. My phone number is: 07754088554. My email address is: lisa@lisajanetherapy.co.uk.
My lawful basis for holding and using your personal information
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The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below:
If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.
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If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract.
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The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between me and you).
How I use your information
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Initial contact
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When you contact me with an enquiry about my counselling services I will collect information to help me satisfy your enquiry. This will include Name, phone number and email and brief details of issue. Alternatively, your GP or other health professional may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf.
If you decide not to proceed I will ensure all your personal data is deleted within [6 months]. If you would like me to delete this information sooner, just let me know.
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While you are accessing counselling
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Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken if you present a risk of harm to yourself or others, or for reasons that apply by law such as fraud, terrorism. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.
I will keep a record of your personal details to help the counselling services run smoothly. These details are kept securely on password protected computers and in locked cabinets and are not shared with any third party.
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I will keep written notes of each session, these are kept on a password protected computer or in a locked cabinet.
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For security reasons I do not retain text messages for more than 3 months. If there is relevant information contained in a text message I will transfer this to the clients file/notes. Likewise, any email correspondence will be deleted after 3 months if it is not important. If necessary I will save a copy for the clients file.
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After counselling has ended
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Once counselling has ended your records will be kept for 7 years from the end of our contact with each other and are then securely destroyed. If you want me to delete your information sooner than this, please tell me.
Third party recipients of personal data
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I sometimes share personal data with third parties, for example, where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted.
Your rights
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I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your
personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters.
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If I do hold information about you I will:
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• give you a description of it and where it came from;
• tell you why I am holding its, tell you how long I will store your data and how I made this decision;
• tell you who it could be disclosed to;
• let you have a copy of the information in an intelligible form.
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You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you.
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To make a request for any personal information I may hold about you, please put the request in writing addressing it to lisa@lisajanetherapy.co.uk
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If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures.
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If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.
Data security
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I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. I use passwords on devices and locked filing cabinets.
Additional information for website owners and employers
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Visitors to my website
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When someone visits my website, I use a third party service, Ionos to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. I do not make, and do not allow Ionos to make, any attempt to find out the identities of those visiting my website.
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I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website.
Cookie Policy
Last updated 28/04/2025
This Cookie Policy explains how Lisa Jane Therapy ("Company," "we," "us," and "our") uses cookies and similar technologies to recognize you when you visit our website at www.lisajanetherapy.co.uk ("Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.
The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
Essential website cookies:
These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.
Name:hs
Purpose:Used for security reasons
Provider:.www.lisajanetherapy.co.uk
Service:Wix View Service Privacy Policy
Country:United States
Type:server_cookie
Expires in:session
Name:rc::a
Purpose:Used to track and analyze user behavior to distinguish humans from bots or automated software.
Provider:www.google.com
Service:reCAPTCHA View Service Privacy Policy
Country:United States
Type:html_local_storage
Expires in:persistent
Name:svSession
Purpose:Used in connection with user login
Provider: www.lisajanetherapy.co.uk
Service:Wix View Service Privacy Policy
Country:United States
Type:server_cookie
Expires in:2 years
Performance and functionality cookies:
These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.
Name:XSRF-TOKEN
Purpose:This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.
Provider:. www.lisajanetherapy.co.uk
Service:Advertiser's website domain View Service Privacy Policy
Country:United States
Type:server_cookie
Expires in:session
Name:fedops.logger.sessionId
Purpose:Used for stability/effectiveness measurement
Provider: www.lisajanetherapy.co.uk
Service:Wix View Service Privacy Policy
Country:United States
Type:html_local_storage
Expires in:persistent
How can I control cookies on my browser?
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:
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Chrome
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Internet Explorer
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Firefox
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Safari
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Edge
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Opera
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:
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Digital Advertising Alliance
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Digital Advertising Alliance of Canada
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European Interactive Digital Advertising Alliance
What about other tracking technologies, like web beacons?
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Do you use Flash cookies or Local Shared Objects?
Websites may also use so-called "Flash Cookies" (also known as Local Shared Objects or "LSOs") to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.
If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to "information" on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).
Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.
Do you serve targeted advertising?
Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.
How often will you update this Cookie Policy?
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at lisa@lisajanetherapy.co.uk.